1. How do I place an order on the Omeela website?
Simply browse our collection, select your desired product, choose your size, and proceed to checkout. Follow the prompts to complete your payment, and your order will be on its way!
2. What payment methods do you accept?
We accept credit/debit cards,bank transfers, and cash on delivery (COD) for your convenience. All payments are secure and processed through trusted gateways.
3. Can I modify my order after it’s placed?
Unfortunately, orders cannot be modified once placed. If you need to make changes, please cancel your order within 24 hours and place a new one.
4. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number to track your order in real-time on our website or the courier’s platform.
5. What if I receive a defective or damaged product?
We take quality seriously. If you receive a defective or damaged product, contact us immediately at support@omeela.com with photos of the issue, and we’ll arrange a replacement or refund.
6. Do you offer a warranty on your products?
Yes, all Omeela products come with a 6-month warranty against manufacturing defects. Contact us if you encounter any issues, and we’ll resolve them promptly.
7. Can I return or exchange a product?
Yes, we offer a hassle-free return and exchange policy within 7 days of delivery. The product must be in its original condition with all tags attached.
8. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned product. The time it takes to reflect in your account depends on your bank or payment method.
9. Do you offer discounts for first-time customers?
Yes, we often run promotions for first-time customers. Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals.
10. Can I cancel my order after it’s shipped?
Content Once an order is shipped, it cannot be canceled. However, you can return the product within 7 days of delivery for a refund or exchange.
11. Are Omeela shoes suitable for formal occasions?
Yes, many of our designs are versatile and perfect for both casual and semi-formal occasions. Check out our collection for styles that suit your needs.
12. How do I clean my Omeela shoes?
For regular cleaning, wipe your shoes with a damp cloth and let them air dry. Avoid machine washing, and use a mild cleaner for stubborn stains.
13. Do you offer gift cards?
Currently, we do not offer gift cards. However, you can purchase any product as a gift and use our gift packaging option at checkout.
14. Can I order a product that’s out of stock?
Out-of-stock items cannot be ordered. However, you can sign up for notifications to be alerted when the product is back in stock.
15. How do I contact customer support?
You can reach us via email at support@omeela.com or call us at +92 318 1513121. Our team is available Monday to Saturday, from 10 AM to 6 PM.
16. Are Omeela shoes eco-friendly?
We are committed to sustainability and use eco-friendly materials wherever possible. Our goal is to reduce our environmental impact while delivering high-quality products.
17. Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, contact us immediately at support@omeela.com to update your delivery address. Once shipped, changes cannot be made.
18. Do you offer customization options?
Currently, we do not offer customization. However, our collection features a wide range of styles to suit every taste and occasion.
19. How do I leave a review for my purchase?
After receiving your order, you can leave a review on our website or social media platforms. Honest reviews help us improve and earn you a special gift as a thank-you!